Altitude London COVID-19 Venue Measures

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The situation surrounding COVID-19 is changing daily but here at Altitude London our priority is to protect our staff, clients and everyone we work with.

We have followed closely the government’s guidelines on re-opening of our venues and are constantly keeping this updated.

We have revised the capacities and floor plans for our event spaces to ensure they are COVID-19 compliant and meet the current social distancing guidelines, and we are able to offer hybrid event options if delegates are unable to attend the event. We recognise the need to be flexible during this time, and whether it’s a physical event, an online event, or a mix of the two, you can be confident this will be actioned safely and seamlessly by our onsite teams.

The points highlighted below are general guidelines to give an overview of the steps we intend to take. The safety measures are not contractual and may need to be revised at any time. Please keep checking on the website for any updates.

  1. Keeping Staff and Clients Safe

PPE & Training – All staff will be provided with the necessary PPE in order for them to carry out their role safely. Additional training will be provided to ensure all policies are adhered to.

Temperature Checks – All staff and clients arriving on site will be subject to a contactless thermometer check. Those with a temperature above 37.8°C / 100°F will not be admitted. A retest can be done after 15 minutes if they show no other symptoms. Workers who fail on site testing will immediately be asked to isolate for 14 days.

Health Declaration Forms – All staff and clients will be required to a health declaration form upon entry.

Staffing Bubbles – Where possible we will keep the same staff on shift in bubbles so that the same people work together consistently.

Safe Room – We will keep a space on site available for anyone feeling unwell

Site Visits – We are encouraging virtual viewings where possible and physical site visits must be pre-booked. One way routes will be implemented where possible, and hand sanitiser/hand washing facilities will be available on arrival and throughout the building.

  1. Social Distancing

Venue Capacity – All venue capacities have been revised to ensure we can maintain a 1m distance between staff and delegates.

1m Rule – All seating and delegate layouts will adhere to the 1m rule. Organisers can work with our event planners to ensure the setups required are in keeping with GOV guidelines. We have installed social distance reminders, including floor makers, particularly areas of congestion such as cloakroom, lifts and toilets.

One Way Systems – Where possible the venue will implement a 1 way system for entrances/exits to help with delegate flow around the venues.

  1. Building and Venue Arrival System

Registration – Registration will now take place in the cafe on the ground floor to eliminate congestion in the main building lobby. A host will be onsite to register guests on arrival. Name and contact details will be required to be collected by event organisers and kept for 21 days.

Timings – Where possible we will be managing the arrival times of different groups to ensure staggered arrival to reduce the pressure at exits and entrances.

Lifts – Lift capacities will account for all social distancing and have been clearly signposted in the main building lift lobby

Signage – Directional, instructive and social distancing signage will be installed across the venue and building to assist as much as possible with the flow of people around the building.

  1. Cleaning & Sanitation

Cleaning Staff – Enhanced cleaning will take place each day in all public areas

Sanitisers – 1 contactless hand sanitiser station will be available per venue positioned throughout the venue entrances.

Touchpoints – Door handles,  railings and bathrooms will be cleaned every 2 hours

Deep Clean – Deep cleans with lasting disinfectant will take place every 28 days, this includes all furniture and fixed seating.

  1. Catering

Catering Stations  – There will be no shared attendee touchpoints for any food or beverage dispensers e.g. water jugs / coffee dispensers. Cutlery will be wrapped in  napkins and to be collected by individuals.

Water/Coffee Stations – Attendees should be encouraged to bring their own reusable cups where possible. This will be available throughout the day to try and relieve congestion at scheduled break times.

Drinks Service – Waiters will only replenish empty bottles, no top up service will be offered for now in order to reduce contact.

Bespoke Solutions – Organisers will be invited to work closely with event planners to create a safe and efficient method that works for their event. Service styles and menus may be limited in order to accommodate safe and efficient delivery on the day.

  1. Hybrid Events

Live Streaming – Live streaming options are readily available

Internet & Wi-FI – Upgrade options are available to accommodate streaming

  1. Venue Access and Third Parties

Deliveries – Any deliveries arriving at the building will be received via our loading bay located at the back of the building. Contactless deliveries will be required where possible. Deliveries and supplies must be sterilised immediately upon entry to the venue, this is the responsibility of the supplier/organiser at point of delivery where possible.

Third Party Suppliers – Any third party suppliers who will require access to the venues will also be required to complete temperature checks and sign health declaration form before entering. It is the organisers responsibility to notify the venue of any suppliers who require access.

We strongly believe that by following these measures and guidelines that our ability to provide events to a high standard will continue. We are committed to our clients and despite the challenges that COVID-19 has presented we will pursue to plan and host events as soon as it is safe to.

Last updated: Monday 3rd August 2020; 09:45am

For further information please contact our venue team on  0845 500 29 29 or email


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